We are committed to providing our clients with the support
they need. We are able to provide e-mail and telephone technical
support for work that has been performed by our company. We are
unable to provide e-mail or telephone technical support for non-clients
or for issues outside of work performed by our company. The cost
of e-mail and telephone technical support for the work we do
is built into our service rates.
PREPARING FOR A VISIT
Allow ample time for a visit. Make a list of all the work
you would like done. This ensures that everything you want
done gets done and nothing is forgotten. It also saves time and
allows us to choose the best chronological order for the work
to be performed.
Don't rely on your memory; write down any error messages
that appear when your computer is acting strangely or has crashed.
Try to record each step that led up to the problem. Knowing the
exact wording and numbers that appear in error messages can speed
up the troubleshooting process.
Minimize distractions during a visit. Think of anything
that could be a hindrance. Make sure the computer is in a clean,
well-lit area and is easily accessible. If you have a pet, do
not have it in the same area as the computer. Do not invite company
over that you will need to tend to. Being prepared for a visit
saves time and money.