PURPOSE AND CONTEXT AYSC is committed to helping home users and businesses address their computing needs in a market dominated by larger and more sophisticated customers and suppliers. AYSC seeks to provide a down-to-earth manner of technical support and service by focusing on client needs and quality communication. As computers continue to proliferate and software becomes more complex, home users and businesses see their information requirements growing to the point where they need a reliable source of professional technical support, yet they cannot afford it. Most vendors focus on providing an advanced level of technical support for enterprise customers who can afford them. Often ignored is a broad market perspective, and rational evaluation of what is needed and what it will really cost. This makes it especially difficult for home users and businesses to address issues efficiently. AYSC offers a mature, insightful approach to technical support and other services with an eye toward pragmatic pricing for both home users and businesses.